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Insult to Injury

November 3rd, 2013 Leave a comment Go to comments

I’m not going to name the company here.  It wouldn’t do any good.  But here’s my tale.

I was accumulating a 15mm army as a gift.  A large army.  As such it’s generally not something you can do at one time.

By the time it was about 2/3 complete there was no longer a reason to have it, since I wasn’t going to be giving it as a gift.  I won’t get into that either.

The company says I need receipts to return them.  Um, who keeps receipts for extended purchases?  A pack here and a pack there add up over time but I can’t see who would keep all the receipts.

I was willing to pay the 20% restocking fee even though I tend to disagree with restocking fees when I know they just put them back in the bins.  It was worth it to me to get back the 80% of the cost I would recover.

I received an insulting reply insinuating that I may not be the rightful owner of the minis, that without receipts they can’t prove that I deserve a refund, and that I should try eBay.

I did reply with affront but I think I’ll be out the shipping cost and end up with a box full of minis I never wanted to see again much less go through all the headache of trying to sell online.  I’ll be lucky if they don’t try to charge me return shipping.

I won’t be buying from them again.  Ever.  Their customer service has shown me that they don’t really care about the customers that aren’t known, repeat customers.  This is appalling.

If I were vindictive I would make this far more public and be a lot harsher.  Since I don’t plan on patronizing them again I would be burning a bridge I never planned to cross again.  But I know it’s useless since their loyal customers won’t change and there’s no benefit in making a public fuss.  Well, any more of a public fuss than this.

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